Keep the overview with SAP Business One Service: With the fully integrated customer service module, customer acquisition, customer loyalty and profitability of the customer relationship can be managed comprehensively and in a targeted manner.
Top customer service - continuously and everywhere
- Functions for acquisition, profitability and loyalty: provide your customers with optimal support
- All tools for sales, marketing and customer relationship management in one ERP system
- See service contracts, solution database, response time and agents at a glance
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Service & Support with SAP Business One
Satisfied customers thanks to targeted and comprehensive service
With the SAP Business One customer service module, you always have an overview - thanks to the closely interlinked functions in the areas of sales, marketing,
SERVICE CONTRACT
Here you create the associated support and warranty contracts for your sold items or services. The contracts contain contract terms and the agreed services - such as processing periods or deadlines for problem resolution.
CUSTOMER MASTER DATA - EQUIPMENT FILE
Here you can view the entire structure of an item or installation with reference to a service contract or service order. Thereby you receive important detailed information about: Assemblies, serial numbers of the manufacturer, spare part numbers or the history (exchange/installation) of the service calls..
CUSTOMER EQUIPMENT REPORT
All items purchased by a customer or customer group are shown here - including the detailed information from the device file. This includes serial numbers, assemblies, spare part numbers and also the history of service calls. The report is always up to date.
SERVICE REQUEST
You can view service calls that were created, edited or closed on a certain date or in a certain period. After that, further filter options can be set. You want to check a technician, analyse a problem type or query a priority? This report gives you multiple options to check an accurate picture of your customers and sales activities.
SERVICE REQUESTS ACCORDING TO SERVICE QUEUE
You can track service calls using the call history related to a specific event. You can monitor the status or assign the call to a specific technician. For example, if a certain type of problem has a particularly high priority, the system can adjust the service queue and assign the appropriate technician with free capacity at the desired time.
REACTION TIME ACCORDING TO PROCESSOR
Track the time span: How long does it take until your customer receives a satisfactory answer or solution? You can keep a close eye on your service department's communication with the customer here.
SOLUTION DATABASE
You solve a customer's problem in a service call. SAP Business One Service stores solutions that have been successfully processed once in a solution database. These solutions are available to the service team for quick processing in recurring service calls. Save time and money and ensure satisfied customers quickly and easily!