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Fully integrated ERP software for service providers

SAP Business One helps service companies to centrally control their processes in an automated way, in real time and within one application. 

SAP Business One What are the benefits for service providers?

The ERP solution from SAP enables professional service providers to coordinate all the requirements of their business activities and thus consistently provide customers with high-quality, transparent services of optimum quality.

With SAP Business One, service companies win:

  • the certainty that the right employees are available to provide services at the right time.
  • offers and prices that can be planned down to the last detail, supporting new customer acquisition while ensuring profitability.
  • increased profitability and (existing) customer satisfaction through projects that are carried out as planned.
  • more flexibility through low cost and investment risk in the cloud.

The main functions of enterprise resource planning systems for wholesale companies

The ERP system for service companies already maps all the necessary processes for this in the standard. From applications to support sales and distribution, to secure handling of customer service and support, to finance and project management. All processes can be easily automated and significantly accelerated.

Win new customers faster with transparent sales and contract information. Use the marketing and project management tools to optimize your sales and project initiatives. And also reduce your administrative workload or minimize sources of error with SAP's globally successful process structure:

SAP Business One functions for service companies:

  • Distribution and sales

    Manage and control your infrastructure and business processes anytime, anywhere. With an IT solution in the cloud, SAP Business One Cloud gives you new ways to manage your business based on performance and independent of time or location.

    Distribution and sales More about the distribution and sales
  • Customer service and support management

    SAP Business One Service offers you a fully integrated customer service module. This allows you to comprehensively and specifically manage customer acquisition, customer loyalty and profitability of the customer relationship.

    Customer service and support management More on customer service
  • Project Management

    The project­management function integrated in SAP Business One supports the work of small and medium-sized companies in the service­sector in particular. You can map complex workflows, plan project budgets or make status inquiries.

    Project Management More about project management
  • Finance and analysis

    SAP Business One facilitates all financial processes, such as general ledger accounting, account setup and maintenance, and cost accounting. Interfaces for DATEV export and ELSTER complement the business accounting and electronic tax declaration.

    Finance and analysis More on finance and analysis
  • More functions

    With SAP Business One Add-ons you can use complementary solutions that add specific extensions to the basic SAP Business One functionality. Via the web client and mobile, access is also possible from on the road.

    More functions Learn more about the mobile app

Marketing and Distribution

SAP Business One is your ideal tool for contextual marketing as well as customer, opportunity and quote management.

  • The integrated CRM module Opportunity Management always provides you with clearly arranged relevant business customer data and stored information about the person, previous activities and estimated sales opportunities.
  • Manage prospects and customers in a targeted manner, from quoting and contracting to service and support. Quotations can be quickly converted into sales orders and all invoices can be processed automatically. Learn more about the functions in Sales & Distribution.
  • The optional add-on CRM for Outlook complements the basic functions of MS Outlook and connects the SAP Business One CRM module with MS Outlook - the perfect solution for employees in sales, support, purchasing and management!
  • The optional add-on SAP B1 Mailchimp supports as a powerful tool the professionalization of your email marketing, complies with the data protection regulations to the DSGVO and thus complements your sales activities with a successful building block.

Customer Service and Support Management

  • The fully integrated service module has a detailed service call management (help desk) with innovative solution database that enables your company to provide the fastest possible solutions for recurring tickets.
    Thus, with the ERP solution for service providers and consultants, you provide excellent added value for your customers and partners while increasing your company's profitability. Learn more about the benefits of the SAP Business One service features.

Project Management and Project Realisation

  • All of the company's business processes can be recorded in the ERP system SAP Business One and can be called up at any time in an up-to-date and clear manner.
  • You can also create new projects in just a few minutes using project templates or by copying existing projects.
  • For project management and project execution, practical tools are available for main project planning, departmental planning, budget planning, project time recording (web-enabled) and material planning.
  • This saves you time and reduces the error rate.

Financial Management and Accounting

Take advantage of SAP for Accounting:

  • SAP Business One offers intelligent functions for financial management and facilitates all of your company's financial transactions with a fully comprehensive solution for accounting and payment transactions.
  • General ledger accounting, daily accounting, budget planning as well as account setup and maintenance can be carried out clearly, easily and quickly. Various DATEV interfaces for financial accounting, payroll accounting, export or import are available to you and simplify the accounting system.

Other SAP Business One features for Service Companies:

  • Learn more about the features of the ERP solution for service companies, for example about the Mobile App, the SAP Business One Webclient or the integrated document management system.

Are you looking for more information about references or functions of the ERP for medium-sized businesses? We are looking forward to your contact request!